TransPerfect

Candidats déjà inscrits?

Customer Service Representative

Customer Service Representative

Code d'identification du poste 
2016-7105
Emplacement 
IN-Chennai
Catégorie 
Client Service/Support

Plus de renseignements sur cette offre

Responsabilités

 

Under general supervision, in a 24/7 online helpdesk, Customer Service Representatives will provide application support to end-users (customers) by performing the tasks requested by the client, analyze the issues while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, setting up the study work space, configuration update, verifying browser configurations, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating solutions in a user-friendly, professional manner. Representatives will perform related work as required.

 

Duties and Tasks/Essential Functions:

  • Deliver service and support to end-users using and online helpdesk ticketing system
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
  • Diagnose and resolve issues related to application use case and software issues involving internet connectivity, email clients, browsers and more;
  • Research required information using available resources;
  • Follow standard processes and procedures;
  • Identify and escalate priority issues per Client specifications;
  • Escalate problems to appropriate resource;
  • Accurately process and record the transactions on the helpdesk ticket;
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
  • Organize ideas and communicate oral messages appropriate to listeners and situations;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with system information, changes and updates

Compétences

 

Skill and Knowledge Qualifications:

  • Strong written  communication and analytical skills
  • Demonstrated proficiency in typing and grammar;
  • Knowledge about the web applications and browsers
  • Proper phone etiquette;
  • Ability to speak and write clearly and accurately;
  • Knowledge of customer service principles and practices;
  • Effective listening skills;
  • Willingness to co-operate with others and work to the greater good;
  • Multi-tasking capabilities;
  • Bachelor’s degree with 1 year experience in customer service
  • Work experience in Pharma industry is a big plus

Vue d'ensemble

TransPerfect was founded in 1992 with the following mission: to provide the highest quality language services to leading businesses worldwide. With no external financing, the TransPerfect family of companies grew from its humble beginnings as a two-person company operating in an NYU business school dorm room into the world's third-largest translation and software localization firm and one of the fastest-growing privately held companies in the United States. With a network of over 5,000 language specialists and over 2,500 full-time employees in over 80 locations across 6 continents, we're continuously ready to meet our clients' needs, around the clock and around the world.  

We attribute our growth to the skill, aptitude, and commitment of our high caliber employees. Put simply, we hire the most talented candidates and give them the guidance, resources, and opportunities they need to grow their career in an expanding environment.