Under general supervision, in a 24/7 online helpdesk, Customer Service Representatives will provide application support to end-users (customers) by performing the tasks requested by the client, analyze the issues while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, setting up the study work space, configuration update, verifying browser configurations, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Duties and Tasks/Essential Functions:
Skill and Knowledge Qualifications:
TransPerfect was founded in 1992 with the following mission: to provide the highest quality language services to leading businesses worldwide. With no external financing, the TransPerfect family of companies grew from its humble beginnings as a two-person company operating in an NYU business school dorm room into the world's third-largest translation and software localization firm and one of the fastest-growing privately held companies in the United States. With a network of over 5,000 language specialists and over 2,500 full-time employees in over 80 locations across 6 continents, we're continuously ready to meet our clients' needs, around the clock and around the world.
We attribute our growth to the skill, aptitude, and commitment of our high caliber employees. Put simply, we hire the most talented candidates and give them the guidance, resources, and opportunities they need to grow their career in an expanding environment.